Nyneve of the Oakes
Mercenary
"Everything in the Universe has rhythm. Everything dances." - Maya Angelou
Posts: 221
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Post by Nyneve of the Oakes on May 16, 2011 11:44:26 GMT -5
Well said Brett, So tired of reading the negativity that goes on here. I actually try to steer people away from this board because of it. I think I speak for many when I say I know and appreciate all that Larry does for the faire and realize that he does go through and put up with a lot from many. The bad negativity only feeds those that were otherwise not to concerned. I know I would rather wait for my tickets than not have a fair at all. As long as I get my tickets before faire starts thats all I care about. Nothing more. I would call if it got closer to opening and I didn't have them. No biggie to me otherwise. I'm sure others want them for gifts which for them, I understand, but again I personally don't mind waiting as long as we get to have our wonderful faire. Huzzah to Larry and staff for all that they go through each year and the people they have to deal with. Brett some only like to complain they are only happy being miserable and making other people miserable. And, my dear friend Guest, I frankly feel no need to have to defend myself to you, so I will not. Glad to NOT know who you are, for you don't deserve any more of my attention anyway. Good day to you. |
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Post by Capt. Morgan on May 16, 2011 12:10:06 GMT -5
It's "impossible" for you to have received 4 Adult Tickets instead of 4 Season Passes? Impossible? Like, GLMF Office is incapable of making such a mistake? Really? Evidently it's impossible to do math and figure out the amount charged to your credit card doesn't equal 4 Adult Tickets.
Again, why are people confusing lacking customer service with support to the Faire? We go every year and have since Day 1...I'd expect by now an organization would be able to get their act together and be more, well...organized because about the only thing I've seen that has been consistent has been excuses.
And I'm sure that if Trev felt any of the comments on HIS Site were inflammatory and warranted deletion, he would have done so by now. Perhaps it would be in GLMF's best interest if they had their own Q&A Forum strictly for tickets/entertainment, etc... on THEIR OWN SITE instead of relying on others to provide a Forum for them and then using it to diss loyal patrons.
Oh...ooops...now someone will chastise me for being...negative.
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Sir Michael of Mentor
Guest
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Post by Sir Michael of Mentor on May 16, 2011 12:14:52 GMT -5
 Greetings all....I feel I must take a stand in fairness to our faire. I have had some issues with not recieving tickets which I ordered at Christmas. I have spoken to Brett and Beth. Both have gone out of their way to make sure I recieved what I ordered. Beth even gave me her personal email so I could send her my proof of purchase and now has handleded getting me my tickets and pass in a very timely fashion. Brett did not call you a liar, he just said that tickets would not be sent for season passes. I have had a season pass, and when you buy it before faire, you will get a certificate which you turn in for the years sticker, that is why he said you should not have gotten tickets. Who knows maybe a mistake was made. It was not done on purpose... Maybe he did not explain it right, but let's be realistic, Brett manages the faire with minimal staff and busts his butt tryin to please everyone. Places like Cedar Point and other amusement parks have hindreds on staff, Brett has a handfull at best. Most are people like Hank and Bunny who volunteer their time as do Operation Avaloch staff each year. He's human, so he may miss something from time to time, however the net result is he tries to give us a really great faire. He's not out to take your money or screw you over. Larry is also a wounderous man and owner. Many when faced with the legal battles that he has would just walk away, but you see Larry has something more than just simple pride he has honor. He believes in avaloch and the whole Medieval dream and he provides this to us each year. Please take a deep breath, and try to realize Brett and his staff are working hard. Their not here to screw you over or provide bad customer service. It is not their fault that the old ticket company failed them. They contracted with this company to provide us with a timely ticket purchases. Since Brett and the office has opened for the season, he is working hard to make everyone happy. Many would walk away from this too, but Brett has honor just like Larry. I can not speak for all, but from my realm and family, we are very thankfull for the opportunity Larry, Brett and his staff provide us each year. Keep up the hard work and we will see you at opening gate. For those upset with the faire, please try to be patient and give them a chance to react....PLEASE? This taking shots at Brett and the faire only goes to help Larry's ememies. If we stay together, we stay strong! We have a very good cast this year and they deserve our support and well wishes too. God Bless the Great Lakes Medieval Faire and all those who are part of the family. Thanks for listening... Sir Michael of Mentor, Princess Emma of Fayetteville and The Lady Joanne, Duchess of Mentor......
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Post by grouser on May 16, 2011 12:28:19 GMT -5
Perhaps it would be in GLMF's best interest if they had their own Q&A Forum strictly for tickets/entertainment, etc... on THEIR OWN SITE instead of relying on others to provide a Forum for them and then using it to diss loyal patrons. Their Facebook page has plenty of complaints as well. I can assure anyone that cares to listen, however, that it was nothing written here, on Facebook or any other forum with a GLMF section that has turned me off to this Faire - it was solely their poor business practices. Once I have closure on this fiasco, I'm washing my hands of it. Seems to me this is exactly the sort of thing you folks are trying to warn will happen when you express your concerns... er, I mean negativity. |
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Post by grouser on May 16, 2011 12:34:39 GMT -5
For those upset with the faire, please try to be patient and give them a chance to react....PLEASE? I consider six to eight weeks plenty patient yet I still gave them four months before pulling the rug out. /shrug |
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Nyneve of the Oakes
Mercenary
"Everything in the Universe has rhythm. Everything dances." - Maya Angelou
Posts: 221
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Post by Nyneve of the Oakes on May 16, 2011 12:51:15 GMT -5
Sir Michael - this is NOT about receiving tickets late. When someone chastises and tells me, and I quote:
"On another note,Nyneve of the Oaks,it is impossible for you to have received 4 adult tickets($48.) for 4 Season passes($181.)"
...how can you find this sentence to be NOT accusatory? The use of the word "impossible" itself makes it such. An appropriate response would have been something similar to: "I find it difficult to understand how you could have received tickets instead of passes. blah blah blah. Please contact us immediately and we will resolve any issue that may exist. blah blah blah" and would in no way have lead me to believe I was being accused. Not "it is impossible that such a thing happened." The use of the word "impossible" and the posting of the amounts that made it so is nothing short of an accusation that I was attempting to lie about my situation.
And, as an aside, if they were having issues relating to the data of what exactly people had ordered, why not contact people (you have to give contact information to order in the first place)instead of guessing (badly guessing in some cases, I might add) what somebody's order was and taking the chance of sending the wrong order??
Sir Michael, whereas I can appreciate your trying to smoothe things over, until I receive a response and/or apology from Brett I unfortunately will not be convinced otherwise.
Yes, Captain Morgan, everybody obviously is still missing, and I fear will continue to miss, the point of the entire issue. It's not about receiving nor not receiving tickets. Just because an organization or company only has a couple of people helping out or only a few workers that certainly does NOT give an excuse to be non-communicative or rude to your loyal patrons.
Jeezis...I've wasted too much time and energy on this issue today already. Back to work. See you all at Faire!
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Post by Sir Michael on May 16, 2011 13:24:11 GMT -5
Nyneve, Thanks for your comments. I do understand what you say. I'm just trying to get us through it. I work for Cleveland Clinic, and we use what is called the heart method for customer service. 1. Hear the story, listen attentively, 2. Empathize - state I can see or hear that you are upset, 3. Apologize - I'm sorry you are disapointed, 4. Respond to the problem, - what can I do to help and 5. Thanks them - Thanks for taking the time to talk with me about this. The clinic spends alot of money training staff to use this system from housekeepers to doctors. I wish I had more to say, I have tried to support Brett and his staff as well as our faire. I know you are entitiled to your opinion. I am sorry they have not responded to your needs. I wish there was more I can do but I am only a playtron. I just want to get through this so we can all have a good faire this year. I have listened to your words and I understand how you feel. I hear you and I am sorry that you have not had a good experiece this year. I'm hoping things get better. This is my last comment on the matter...I hope to see you at faire and I send a big hug to you. I hope they can meet your expectations in the future. God being a Knight is soooo hard. Sir Michael 
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Post by Seriously on May 16, 2011 14:16:56 GMT -5
Hi Everyone! For the sake of full disclosure I am also called Marzeke on the board but when Im here at work goofing off, I can never remember my password.  Simple truths that people miss. Everyone is entitled to opinions. An opinion does not make you either negative or positive. Your attitude determines that so please stop saying this place is negative because people have opinions. That is just moronic. No one should accuse another of a falsehood without proof. That is wrong both legally and morally. Brett was helpful and I had my tickets as soon as he got involved but that does not excuse the failure. It is a simple fact that things did not go well this year as far as tickets go. Oh and The Cleveland Clinic does have a great customer service policy but a simple fact is that policy would not be in place if customers did not voice their opinions about service. "I don't want to talk to you no more, you empty-headed animal food trough water! I fart in your general direction! Your mother was a hamster and your father smelt of elderberries! Now leave before I am forced to taunt you a second time!" Monty Python and the Holy Grail Have a great day! |
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Post by Lady Catharine on May 16, 2011 14:55:07 GMT -5
Sir Michael. I have to put my .05 in..CCF is an excellent facility..EXCEPT their BILLING!!!!It sucks...you pay, they turn around and send a check..
If it were not for their excellent reputation and them saving :
1)
My husband
2)
My mother
3)
My father.
I would have gone to UH long time ago..
sorry but you struck a nerve with me...
Today I called Beth about my pass..
Things take time,,,but this was abit over the time period..
I must leave now..
I banter and banter @ work, so I prefer NOT to do it here..
Breathe In, Take Deep Breaths, and Relax..
It will come together..
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Post by bretthall, GLMF Staff on May 16, 2011 17:59:38 GMT -5
First of all I must apologize for mis posting earlier. First of all,maybe I should of said improblable instead of impossible while explaining an order mishap.Yes I am very certain that anyone who has ordered 4 season passes or spent over $120.00 on this years order would of received a phone call from Cindy,Beth or myself to confirm the purchase as we have made hundreds of calls. We did not call everyone as there have been record ticket sales this year,so not everyone has been called,however,once again,if someone has ordered alot of season passes,we would of spoke with you personnally about your order. Secondly,Larry ,Cindy and the staff monitor this site daily for feedback and creating our own site is a good idea for feedback.And finally, None of us need to feed the negativety in our faire family this is going to be our greatest year yet,Huzzah! Thanks Brett.
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Post by Capt. Morgan on May 17, 2011 8:46:17 GMT -5
*stands on the boat with others who get it and waves to all those others on shore*
Yep, folks are still missing the boat on this one…equating voicing dissatisfaction with customer service and sales practices with supporting the Faire. All in all, it’s a nice misdirection tactic to take focus off of the real problem…POOR SERVICE! If anyone of you had a modicum of customer service training you would know that the customer could give a rats pahtoot what computer problems you’ve had or how many people you have (or don't have) working (just like the teacher could have cared less that your dog ate your homework). It’s moot and frankly unprofessional to point fingers and make excuses. You promised something to be delivered by a certain time…do it OR be proactive enough to address concerns BEFORE people start grumbling about unfilled orders and unaddressed questions. Don’t know about you…but I have a work E-mail addie that I check…daily…hourly actually….and sometimes every 5 minutes…so if you put an E-mail address on a Web Site and tell people if you have questions E-mail us…then…I’d probably make it a plan to look at the E-mails even during the off season. Be proactive, not reactive. There are plenty of on line videos dealing with effective customer service...I'd take a look at a few of them and get some pointers.
Again, this is NOT about not supporting the Faire and I'm sure we are all looking forward to a wonderful Faire season...but that Faire season and the expectations begin NOW, before one foot is set on the grounds...it begins with a voice on the other end of a phone or a promptly answered E-mail.
53 days, 1 hour, 14 minutes and 57, 56, 55 seconds...
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Post by Sir Michael on May 17, 2011 10:30:19 GMT -5
Morning All, I just wanted to say at least some progress was made. I do thank everyone for their comments. My goal was not to take a side but just make sure we all take a breath and get through this. I can say that all of us who wrote yesterday do show their love and affection for our faire. I thank God we're in a society where we can all voice our opinions openly. Cpt. you have said quite a few great ideas and we can learn from many of the things you said. Thanks much to you. I also Thank Brett for his comments from last night. It shows what a true gentleman he is. In general Thanks for all those who wrote and showed they cared. OK, let's get back to another topic....Trev did you get the new cast pics going yet? Any word on who the entertainment will be this year? If we focus right we can really get this borad going in another direction and have some fun along the way. Sir Michael
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Post by Seriously on May 17, 2011 13:03:03 GMT -5
I still love you GLMF! *HUGS* (even with the issues. let's just try not to let them happen again please)
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Post by Sir Trevor on May 17, 2011 17:27:12 GMT -5
I still love you GLMF! *HUGS* (even with the issues. let's just try not to let them happen again please)  |
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Post by Lady Catharine on May 23, 2011 17:05:48 GMT -5
Beth is true lady to her word.
Today, my certificate arrived for the SP..
She has been in contact with me couple days here and there, and I as well..
So the morale to THIS story, even if takes a wee bit longer ya git yer season passes..
I had faith..
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